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Stay informed with the latest updates and enhancements to our platform.
This site covers new features, software improvements, bug fixes, and important
announcements to help you make the most of our tools and optimize your business processes.
Keep up with everything you need to know to ensure a seamless experience
and take advantage of new functionalities as they’re released.
We’re dedicated to keeping you up-to-date and elevating your learning experience.
Be sure to bookmark this page - https://get.melodiesbusinesssolutions.com/crmsolutions
and visit often to see how we're continuously working to support your success.
Looking for a particular topic?
Let our library find it for you.
Just type in a word, such as website or
email and it will do the searching for you.
Need to see the most recent updates?
Click on HOME BUTTON and it will take you to the most recent posts.56
Recent Posts? d⬇️
Melodies Business SolutionsTraining your Conversation AI Bot to reflect your voice is an ongoing process. As it learns and evolves, continuous monitoring of its interactions with customers remains essential.
Melodies Business SolutionsYour conversation bot helps you carry customer interactions with less effort. However, when a specific phrase or condition is met that would normally cause you to end the conversation how do you teach the bot to stop? With this new action, you can create an auto-stop when these conditions are met, such as the customer saying goodbye.
Melodies Business SolutionsWe’re excited to announce Internal Comments and Mentions in Conversations! This tool allows for easy communication with your team inside the contact conversations by adding private, internal comments that help you and your team collaborate and manage conversations more effectively.
Melodies Business SolutionsWhen managing multiple representatives or departments communications might get confusing for customers. The best way to avoid that is by using different numbers for each. However, even if using this tool you need to select the number in SMS. This is why we’re happy to
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